1. How to complain
We aim to get things right, but if you're unhappy with our service please tell us:
- Email: hello@commercialenergyleads.co.uk
- Phone: 0141 628 9443
- Post: Complaints, Business Energy Experts, Second Floor, Beechwood Court, Springwood Way, Tytherington Business Park, Macclesfield, Cheshire, SK10 2XG
Please include your name, business name, contact details and a description of the issue.
2. Our process
- We'll acknowledge your complaint within 5 working days.
- We'll investigate and send you a full response within 8 weeks.
3. Complaints about a partner's quote or contract
We're not an energy supplier. If your complaint is about a quote, contract, billing or supply from one of our partners, please contact that partner directly. Their own complaints process will apply, and if you're a micro-business you may be able to refer unresolved complaints to the Energy Ombudsman.
4. Data protection complaints
If you have a concern about how we handle your personal data, please contact us first at supportdata@commercialenergyleads.co.uk. If you're not satisfied with our response, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.